Get your power system back online as fast as possible.
We respond to weather-related damage, downed lines, power poles, and other high-voltage emergencies in Vancouver, BC and the surrounding areas 24 hours a day, 7 days a week.
Our emergency service crews work swiftly and safely after a blackout or storm event, isolating hazards, repairing structural damage, and getting critical power restored for residential, commercial, and municipal property owners.
DOWN. DANGER. DIAL.
If you see a downed or damaged power line, always presume it is live and lethal. Stay at least 10 metres back (the length of a city transit bus) and call 911 immediately to report the incident.
To keep your crew and family safe around downed electrical conductors, remember these three words: Down, Danger, Dial. Once emergency authorities have secured the perimeter, contact Metro Power at (604) 520-9527 for rapid private line and pole restoration.
When a high-voltage fuse cutout trips or blows on a private pole, it typically produces a loud bang and disconnects primary power to your transformer. Safely from a distance, check for any fallen branches or wildlife near the base of the cutout pole.
Never attempt to re-fuse or touch high-voltage pole equipment yourself. Our certified Powerline Technicians carry replacement fuse links, hot sticks, and bucket trucks to inspect the fault, clear the short circuit, and safely re-energize your cutout.
Are you currently experiencing any of the following electrical emergencies on your property?
A fuse cutout is a combination fuse and disconnect switch mounted on primary overhead utility poles. When a fault occurs, the fuse barrel drops open to protect the transformer. Never attempt to close or touch a dropped cutout barrel. Call Metro Power's 24/7 dispatch at (604) 520-9527.
Field documentation from our high-voltage line crews, pole holding boom trucks, and CAT 5 safety watchers.
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FIG 04Most emergency utility pole and overhead line restorations take less than 10 hours once our crew arrives on site. The work is executed by certified Category 5 Powerline Technicians equipped with auger and bucket trucks to restore power rapidly.
The safest location for a standby or portable generator is outdoors on a level pad away from doors, windows, and air intakes, so carbon monoxide exhaust and engine noise never enter the building.
Extended power outages can halt commercial operations, spoil agricultural or cold-storage inventory, and disable critical residential heating and sump systems. Having a direct 24/7 private powerline contractor ensures you aren't waiting days when damage occurs on the customer side of the BC Hydro connection.
For immediate 24/7 downed-line or pole-holding dispatch, call (604) 520-9527 directly. For planned projects, operating permits, or quotes, complete the specification form below.
